Terms and Conditions
THE CONTRACT:
Acceptance
It is deemed that you have read, understood and agreed to these
Terms and Conditions, if you ask for IT support from Ezee-PC, whether by
phone, an arranged visit, e-mail or any other method.
Pay As You Go
Ezee-PC works on a "Pay As You Go" basis, unless specifically
agreed in writing.
Fees and Charges
The current Charges are published on our website at
www.Ezee-PC.com/costs.htm.
Service Provision
When ordering this service you are agreeing to the immediate provision
of the service and you cannot cancel it under the Consumer Protection
(Distance Selling) Regulations 2000. This service is not a substitute
for you taking appropriate steps to maintain and safeguard your computer
systems using regular backups, running up-to-date anti-virus products
and adopting other relevant security and maintenance procedures.
In providing this service we will use our best efforts to provide remote and on-site support within the timescales agreed with you. However all dates and times are estimates and we cannot guarantee that we will meet them. If as part of this service you are required to install any software you agree to install and keep this software and installation keys. If you refuse to install this software this may mean that we have to offer a reduced level of service or withdraw the service completely.
Computer hardware and software are not always free of errors and components and software may not be compatible with each other. Ezee-PC can therefore not guarantee any installation or work that it does using third party hardware or software.
The Service
Ezee-PC offers you IT support in the following areas: computer
configuration, wireless router installation, anti-virus installation,
data backups, software coaching, simple web site design, advice and help
with: IT architecture, new hardware requirements, new software
requirements, IT projects, e-mail provision. The methods of
support offered are: site visit or client drop off and collect of
hardware. Ezee-PC does not offer emergency support.
Your Responsibilities
This service is not a substitute for you taking appropriate steps to
maintain and safeguard your computer systems using regular backups,
running up-to-date anti-virus products and adopting other relevant
security and maintenance procedures.
Timescales and Cancellations
In providing this service we will use our best efforts to provide
support within the timescales agreed with you. However all dates and
times are estimates and we will try, but cannot guarantee, that we will
meet them.
Payment
Payment of invoices shall be made within 14 days of receipt, either by
cash, cheque or bank transfer, unless otherwise agreed in writing.
Goods Supplied
Ezee-PC does not normally provide goods. Should Ezee-PC recommends the
purchase of hardware of software, it is your responsibility to order
these items yourself as well as keep all installation disks and
installation keys. Where goods have been supplied they remain the
property of Ezee-PC until the invoice has been settled. If the invoice
remains unpaid for more than 30 days, Ezee-PC reserves the right to take
the goods back in to their ownership.
Software and Licences
The client will be responsible for all costs associated with Software
and Licences. Where remote VPN support is required, any software
enabling remote access and any licence fees for remote third party
support/management software will be paid for by the client.
Travel
Ezee-PC rates are published on our website at
www.Ezee-PC.com/costs.htm.
If an overnight stay is required. The cost of this stay, including
reasonable subsistence charges, is passed on to The Client at cost.
GENERAL
Access
You must give access at the time of the agreed visit. Failure to do so
may result in us charging for the missed appointment.
Fixing a Fault
If a fault cannot be rectified on-site we will give you the option to
have the fault rectified off site. Ezee-PC does not normally carry out
hardware repairs. If any hardware requires repair the client is
responsible for arranging the repair. If your main hard drive needs
replacing we may be able to re-install the operating system and restore
the latest backup provided that you have the relevant software licence
key(s). You agree: a) to our engineers or approved contractor having
remote access to your computer systems b) to install or allow us to
install approved anti-virus protection to all systems (subject to any
software licence fees) c) to have technical details regarding your
systems recorded on our database d) to allow us to create any
administration accounts that we may require.
Exclusion of Consequential Loss
Ezee-PC will not in any circumstances be liable to the Client for
consequential, indirect or incidental loss (including but not limited to
loss of profits or lost sales) damage or expense howsoever caused.
Confidentiality
Both parties to this agreement warrant that they shall keep confidential
any information concerning the business affairs of the other.
Enforceability
Should any clause in this agreement be deemed by a UK court to be
unenforceable such clause or part shall be deleted without affecting the
integrity of the rest of the Agreement, which shall remain valid and
enforceable in accordance with its terms.
Entire Agreement
Both parties acknowledge that this Agreement expresses their entire
understanding and agreement, and that there have been no warranties,
representations, covenants or understandings except such as set down
hereto. The parties further acknowledge that this Agreement supersedes,
terminates or otherwise renders null and void any and all prior
agreements or contracts. Clause headings are understood by both parties
to be for guidance only and do not limit, condition or alter any
individual clause.
Governing Law and Jurisdiction
This Agreement shall be governed and construed in accordance with the
laws of England and the parties to the Agreement submit to its
non-exclusive jurisdiction. The place of performance of the Agreement
shall be deemed in England.
Language
This Agreement is prepared in the English language, which shall prevail
over any translation in the event of a conflict of interpretation.
